Service report

Venner Medical’s service department is based in Germany, providing bio-engineering product support to Venner medical customers globally. Below you will find a number of resources, the process for in and out of warranty repairs along with the service department contact details.

[01]
_IFU's

Quality repair and maintenance

We’re here to help. Quality repair and maintenance service is important to us here at Venner Medical international.

We provide a range of services to support our customers with operating their APATM products. If you have questions about service and support for your APATM product, Contact Venner Medical international.

Our technical support

Please complete the form below for communication with Technical Support. Be sure to complete the form with as much detail as possible so that we may assess your situation and provide assistance. Once your form has been completed and submitted please wait for a Service Request Number and an attached Service Request Form to be issued and emailed to you before sending in your APATM product for repair/maintenance.

Please complete the appropriate part of the services request form based on your requirements:

Part A

Contact Information

Consent

Part B

What can we help you with?: *

Contact Information

Consent

[02] _Downloads

Instructions for use (IFU)

Venner Medical international wishes to provide fast and efficient access to its product literature online as an alternative to printed documents. Please note: these documents may be revised from time to time, so please refer to this Web page for the most current version.

Cleaning instructions

A list of registered disinfectants can be obtained from the U.S. Environmental Protection Agency (EPA) website: http://www.epa.gov/oppad001/chemregindex.htm.

English International
AAM-MK-009-01 REV E_EN
EN APA™ cleaning & disinfecting
German
AAM-MK-009-01 REV D_DE
DE APA™ cleaning & disinfecting
Spanish
AAM-MK-009-01 REV D_ES
ES APA™ cleaning & disinfecting
Portuguese
AAM-MK-009-01 REV D_PT
PT APA™ cleaning & disinfecting

Instructions for use

If you have questions about the APATM or wish to request a paper IFU, Venner Medical international.

English International
2266-H January 2019
English APA™ IFU
Arabic
2266-H January 2019
Arabic APA™ IFU
Chinese
2266-E November 2015
Chinese APA™ IFU
Danish
2266-H January 2019
Danish APA™ IFU
Finnish
2266-H January 2019
Finnish APA™ IFU
French
2266-H January 2019
French APA™ IFU
German
2266-H January 2019
German APA™ IFU
Italian
2266-H January 2019
Italian APA™ IFU
Japanese
2266-F July 2017
Japanese APA™ IFU
Norwegian
2266-H January 2019
Norwegian APA™ IFU
Polish
2266-H January 2019
Polish APA™ IFU
Portuguese
2266-F July 2017
Portuguese APA™ IFU
Spanish
2266-H January 2019
Spanish APA™ IFU
Swedish
2266-H January 2019
Swedish APA™ IFU
Turkish
2266-H January 2019
Turkish APA™ IFU